Return and replacement order
The customer has the right to refuse the order within 14 days and replace or return the ordered Product (s). This 14-day period begins upon receipt of the Order by the Customer.
Returns / replacement must be submitted to the Seller within 14 days from the receipt of the goods. An application for withdrawal can be issued as follows:
• Meet physically and return the goods (Tallinn) by prior arrangement
• By sending an unambiguous free-form email to info@lurex.ee
• By filling out the form (Write to us) in the “contacts” section of the website
Returns received by the seller will be accepted only with the completed form (Write to us) in the “contacts” section of the website, or the sent letter in free form to info@lurex.ee
The buyer must return the goods within 14 days from the date of application or provide evidence that he transferred the goods to the logistics company during this period. The seller has the right to refuse to reimburse funds until he receives the goods previously purchased by the customer back.
Replaced or returned goods must not be damaged or show signs of damage. The product must be in its original packaging and all original labels must be affixed to the product. If the condition of the goods to be returned or replaced are traces of use, the seller has the right to refuse to replace the goods or refund.
Customer must carefully open the packaging of the Product without damaging it. If the package cannot be opened without damaging it, returning the product in the original packaging is not required.
The purchased order cannot be returned if the ordered goods are made in accordance with the personal needs of the client or in accordance with the conditions specified by the client.
Upon returning the order, the Seller returns to the Buyer the entire amount received under the Agreement, including the cost of delivery of the order paid by the Client. In the event of a partial refund of the order and the shipping cost added to the order, the Seller may refund the shipping cost in proportion to the number of returned goods.
The refund will be credited to the Client’s bank account no later than 5 working days from the receipt of the goods. In case of payment by credit card in accordance with the terms of the Bank of the Client.